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Tech Support                              Call Now 888-398-4435

    Our company is committed to providing you with first class support. During a Rental if any problem should occur we are standing by to assist you. Please note when you are using a Projector Rental from us, you should always turn the projector on first and then the Laptop on after the Projector has been warmed up for a minute and connected to the Laptop. Please follow the links below for vendor support issues.

When a projector rental will not project after the it is running and connected to the computer you should try these next steps. The first thing to try is make sure your connections are correct to the projector rental. Once you are sure that they are connected properly to the computer by hooking up the 15 pin vga cable from the laptop to the projector, try to use the input button on the projector rental. This button is generally located on the top of the projector rental and by pushing this button you will select between the inputs of the unit. While going through these inputs if no signal comes up then try the next step of trouble shooting.

In the next step for the trouble shooting the projector rental you would want to try locating your function key on the laptop and then look at your f keys on the laptop. On the f keys generally marked in a different color such as blue you will see either a picture of a monitor, the letters crt, or lcd. Hold the function key down and then press that f key several times until the images shows up through the projector and is also present on the screen of the laptop. The reason this happens is because the laptop is not sending a signal out to the projector rental. This should correct that problem.

If the last step still did not do you may want to try a different power cord or power outlet. Sometimes the projector rental units can be very sensitive to power sources and some models of projectors will not operate under power situations that have issues. If this occurs you may want to put a surge protector on the projector rental. Putting a surge protector on would be a good idea anyway. If all else fails and you can not get your projector rental working with your laptop please call our company, we provide 24 hour technical service to our rental customers.

When having technical problems with a laptop rental you may want to try one of the following. Sometimes a laptop rental can fall into sleep mode. If this happens you may want to try and turn off the laptop, unplug it, and remove the battery for about five minutes. Then after the five minutes is up re insert the battery, plug it into power, and then turn the laptop rental back on. This should wake the unit up, this problem usually occurs because the laptop was not powered down correctly. For any problems that are more serious please call us and one of our 24 hour techs can help walk you through the problem.

We hope that the paragraphs above have helped you with any problems you may have had with your rental equipment. If there is something that was not covered above, again please feel free to contact us for help. We are here to assist you with all of your rental needs. If you have any suggestions on how to make this page more informational please let us know. It is our goal for complete satisfaction with our rental equipment and our web site. If you need to rent a projector rental, laptop rental, or a computer rental please call for an estimate. We also have camcorder rental and digital camera rental available as well.

 

Email: rental@advancedavrentals.com

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